Terms & Conditions

At Bicks Meat & Poultry, we aim to give you the best home shopping grocery experience. Please ensure that you have read the following terms and conditions carefully before using Bicks Meat & Poultry, they set out what to expect from us and the terms on which you agree to be bound when you place your order.

1. Becoming a customer

1.1 To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.

1.2 We reserve the right to decline any order or to suspend your account with us at our discretion.

1.3 Our Terms and Conditions will apply when you place your order.

2. Your account

2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a username and a password to use each time you place an order with us.

2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.

2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.

2.4 Please ensure that you have read our statement on our privacy policy.

3. Contract

3.1 This website is operated by Bicks Meat & Poultry. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.

3.2 The initial information is entered by you when placing your order, and it will only be edited by our customer care team upon your request. If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then it is your responsibility to contact us to amend your details, and we cannot be held responsible for the entering of incorrect information or your email service provider spam filtration.

4. Amending or cancelling the contract

4.1 Should you wish to cancel your order after the cut off time or after the festive cut off time but prior to delivery, we may charge you in full for an amount equal to the value or your order, including any delivery cost.

4.2 Any cancellation must be sent to us by email to orders.bicks@gmail.com within the cut-off time or festive cut off time.

4.3 Where you order goods that are unavailable for any reason, we shall do our best to offer a suitable replacement or organise a full refund within two working days.

5. Price and delivery charges

5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 and 6 below, delivery.

5.2 There is no delivery charge when placing an order with Bicks Meat & Poultry, however we do not offer deliveries on orders that do not meet this threshold. If your order value is less at checkout, you will be prompted to add to your order or arrange collection from store.

6. Delivery

6.1 When we will provide your goods. Any orders placed Tuesday to Thursday will be delivered by our team on Friday. Any orders placed Friday to Monday will be delivered by our team on Tuesday. We do not deliver on Mondays, Wednesdays, Thursdays, Saturdays or Sundays unless confirmed via email upon request by a member of our team.

6.2 We are not responsible for delays outside of our control. If our supply of your goods is delayed by an event outside of our control then we will contact you as soon as practically possible. We will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

6.3 As we are delivering perishable food items, we will leave all parcels in a safe place during the allocated time slot if you do not come to the door. If you know in advance that you won’t be home, you can make specific arrangements with us regarding a safe place or alternative delivery option. However, please note: all deliveries left unattended are at your own risk.

You are responsible for being available on the day of your delivery. 

6.4 If no one is available to accept the delivery at your address, as the items are perishable, we may leave the goods in a safe place. This could include your doorstep or with a neighbour.

6.5 When you become responsible for and own the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us. You own goods once we have received payment in full.

6.6 What will happen if you do not give the required information to us. We may need certain information from you so that we can supply your goods to you, for example, the quantity of food and the delivery address. If so, this will have been stated in the description of the goods on our website. We will contact you to ask for this information if not provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.7 Reasons we may delay the supply of goods to you. We may have to delay the supply of goods to deal with technical problems or make minor technical changes, update the goods or packaging to reflect changes in relevant laws and regulatory requirements and/or make changes to the goods as requested by you or notified by us to you.

7. If you are dissatisfied

7.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via email to orders.bicks@gmail.com or call 01978661336. 

7.2 Complaints in respect of service will be reviewed by our customer services.

7.3 While we strive to ensure timely deliveries, Bicks Meat & Poultry and our employees, cannot be held responsible for delays caused by adverse weather conditions or other circumstances beyond our control. In such cases, we will do our best to resolve the issue promptly. If you are ordering for a special occasion, we recommend ordering in advance of your celebration to allow for any unforeseen delays.

7.4 Returning Items – In some cases, we may need you to return items before we can proceed. If you’re not completely satisfied with your order, we kindly ask that you keep the packaging intact. Please contact our team via email at orders.bicks@gmail.com to arrange a return.

9. What we will not be liable for

9.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.

9.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.

9.3 Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website, but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.

9.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.

9.5 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.

9.6 Our packaging is designed to ensure our produce reaches you in perfect condition, but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce

9.7 Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. Whole products such as turkeys, geese and Chickens etc may not always meet the exact criteria within our store. We will not except liability for under or overweight products, the published price is the unit price. We will however always endeavour to meet weight expectations.

9.8 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.

10. General

10.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.

10.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.

10.3 We reserve the right to change our website, policies and terms and conditions at any time, but this shall not affect the terms and conditions prevailing at the time you make a purchase.

10.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.

10.5 This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.

11. Weights of products

11.1  Due to the nature of our products, weights may vary slightly at the time of supply. If you have any questions or concerns, contact our customer services team.

12. Shelf life

12.1 All products supplied by Bicks Meat & Poultry will display a clear shelf life or use-by date on the product label. Customers are advised to refer to this information and store products accordingly to ensure freshness and safety